1. Acceptance of terms
By acquiring, registering, or using a SOSMee device, you agree to comply with these terms and conditions, as well as the Privacy Policy. If you do not agree with any of the provisions, we recommend not using our products or services.
2. Permitted use
The use of SOSMee devices and platform is authorized exclusively for:
- Identification of people, pets, or objects in case of emergency.
- Sharing contact and/or medical data securely.
- Personal or family use, without illicit, unauthorized commercial, or fraudulent purposes.
3. Use of NFC and QR Code Technologies
SOSMee devices incorporate two information access technologies: NFC (Near Field Communication) and QR Code, which fulfill complementary functions.
NFC is the main means of identification and access, as it allows reading information through direct contact with a compatible mobile device, without requiring a camera or additional applications. The QR Code is included as a secondary or backup method, allowing access by scanning with the mobile device's camera.
The proper functioning of NFC and QR Code depends on multiple factors outside of SOSMee, such as —but not limited to— the mobile device model, operating system, software version, device settings, camera quality, use of cases or protectors, and hardware compatibility. Consequently, some phones may present limitations for reading NFC or QR Code, even when both are operational.
SOSMee declares that all its devices are previously tested and verified to ensure the proper functioning of both NFC and QR Code at the time of manufacture and dispatch. However, compatibility and proper use with specific mobile devices is the exclusive responsibility of the user, and SOSMee is not liable for any incompatibility, restriction, or malfunction derived from the mobile equipment used.
To receive guidance, technical assistance, or details related to the activation and use of SOSMee devices, the user may contact the support team through the following official channels:
- 📧 Email: soporte@sosmee.com
- 📱 WhatsApp: +56 9 4843 8986
4. Emergency Disclaimer
5. Registration and user accounts
To activate a SOSMee device you must register providing truthful and updated data. You are responsible for keeping your account and password secure, as well as all activities performed from your account.
6. User responsibility
You are responsible for the content you enter in your SOSMee profile and guaranteeing that it does not infringe third-party rights or contravene current law. You may not enter false, offensive, or illegal information.
7. Refund Policy and Satisfaction Guarantee
We offer a 30-Day Satisfaction Guarantee. If you are not satisfied with your SOSMee product, you can request a return within the first 30 days of purchase for a full refund, provided the product is in original condition. Additionally, all our products have a 6-month legal warranty for manufacturing defects according to consumer law in Chile.
8. Limitation of liability
SOSMee shall not be liable for direct, indirect, incidental, or consequential damages derived from the use or inability to use our products or services, except in cases established by law.
9. Intellectual property
All content on the SOSMee platform, including logos, designs, texts, and software, is the property of SOSMee and is protected by intellectual property laws.
10. Modifications
SOSMee reserves the right to modify these terms and conditions at any time. Changes will be effective once published on the platform.
11. Applicable law
These terms are governed by the laws of the Republic of Chile. Any dispute will be submitted to the competent courts of Santiago.
12. Contact
If you have questions about these terms, you can write to us.